Hospitals & Hospitality

TRAINING NEEDS IN HOSPITALS & HOSPITALITY

points in focus

  • Rude behavior /cold response by reception staff
  • Lack of team work puts patients like / people’s plans at risk
  • Grooming is not up to the mark
  • Lack of empathy for patients/ guests
  • Difficult customer communications
  • Impulsive behavior of staff
  • Lack of emotional intelligence
  • Lack of work ethics

Let's be solution focused

  • ‘WOW’ factor / satisfaction
  • Grooming & etiquette
  • Team building and management
  • improved communication skills with customers
  • conscious communication with team mates internally
  • emotional intelligence & empathy building
  • Cross – functional training